Reinvent the future: provide an exceptional customer experience to accelerate your growth

Your customers are becoming ever more demanding. Technology gives them unparalleled agility in terms of communications, customisation and adaptation, with ever more effective options for control and interaction. That is why it is essential to have the right tools and information, as well as a global view of your customers’ experience. Whether we are talking about marketing, sales or customer service, every interaction defines your brand, your service offer and, ultimately, determines your success.

eFrontech supports you in implementing Oracle Customer Experience solutions to build an effective solution tailored to your needs:

Simplify and energise marketing process automation with Oracle Marketing Cloud!

Oracle Marketing Cloud enables your marketing teams to plan and carry out campaigns while at the same time providing prospects with a personalised customer experience. Campaigns are geared to the target audience across all channels, including e-mail, advertising, search, video and mobile environments. The sales force can close more sales more quickly, thereby increasing marketing ROI thanks to real-time knowledge acquisition.

For several years eFrontech has been developing a range of services to support its customers in the implementation and operational monitoring of Marketing Cloud solutions: almost 15 Eloqua customers trust us to support them in the long term.

Our strength lies in our expert knowledge of the functionalities and potential of Eloqua, added value in terms of implementation and integration within the information system – in particular with the main CRM systems on the market (Oracle, Salesforce, Microsoft) – and a customised consultancy offer to boost your marketing performance!

Oracle Siebel CRM et Oracle On Demand

We have been supporting our customers with upgrading and application of Siebel and Oracle On Demand solutions for over 17 years, and have a vast range of skills enabling us to deliver optimised services tailored to individual customers.

As well as being skilled across all the components of Siebel, eFrontech has over the years become a specialist in migration projects, as well as in the implementation and optimisation of Open UI apps, on a par with the developer’s own top specialists.

Our strong competencies and ongoing commitment to a large number of customers in different sectors give us the edge to deliver service quality recognised throughout the French market.

The constant pursuit of efficiency, performance and pragmatism are key values within eFrontech, which have developed out of our Siebel CRM/OCOD and OBIEE activities, and are now applied to all the CRM and BI services we provide.

Oracle BI

eFrontech has been supporting its customers in setting up their enterprise BI systems throughout the data transformation chain for 17 years.

The Oracle BI suite incorporating data warehousing/ETL and reporting meets the needs of large and intermediate-sized enterprises, particularly those with a multi-source infrastructure.

Thinking about installing a group management solution to manage data from several ERP/CRM systems or other data sources?

Perhaps you already have OBIEE/ODI in place and are looking to upgrade to the latest version (12c) and add Oracle Data Visualization to the mix?

Our consultancy and auditing services delivered by certified consultants ensure the success of your projects.

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